Guaranteed Delivery in 1 Week or You Get $60 Back!
We guarantee delivery of this line in 1 Week or less for orders over $200. We will issue you a $60 credit off your order if we do not meet our 1 Week Business Day goal.
The 1 Week Delivery Guarantee applies only to shipments within the continental United States (Hawaii and Alaska are excluded from the guarantee). 1 Week Delivery Guarantee is calculated based upon a 10:00am PST order cut-off. All orders placed after 10:00am are considered placed the following business day for calculation purposes. For example, an order placed on a Monday at 10:30am would be guaranteed to arrive the following Tuesday. An order placed at 9:30am on a Monday would be guaranteed to arrive the following Monday. If an order is placed after 10:00am on a Friday or over the weekend, the 1 Week Delivery guarantee starts the following Monday (to arrive the following Monday). Holidays and weekends are not counted as business days.
How to Claim Credit
To claim your credit, please call or send us an email. You can find our Customer Service number and email address below:
Toll Free: 1.866.241.9895
Email us: cservice@lunawarehouse.com
Please provide your order number or the full name your order was placed under when calling or emailing us and we will issue your credit after reviewing the order delivery details. Your credit will be refunded via the same payment method you used to make your purchase. Please allow 24 hours after submitting your claim for processing.
Disclaimer
Quick Delivery only applies on standard lamping options and standard product configurations.
If your product happens to be on back-order we will notify you of the back order status. On all back-order items you will have the opportunity to cancel or change your order as long as you notify us prior to shipment. Back ordered products are not eligible for the Quick Delivery credit.
Order shipped via Truck are not eligible for the Quick Delivery Credit.
We are unable to guarantee 5 Business Days Delivery on Canadian orders or orders shipping to Alaska or Hawaii.
LunaWarehouse will not be responsible for delays due to extreme weather conditions or delays with UPS or FedEx.