Do you offer express shipping?
Yes. For items that are in stock, we can arrange for express shipping. If you require express shipping, please contact us to arrange for a quote for the expedited charges.
PRODUCT QUESTIONS
Do you have products that are not listed on your web site?
We have access to thousands of light fixtures that are not yet listed on our site. If you are looking for a particular fixture, please contact our customer service 805-897-3855 or e-mail to tricountylighting@gmail.com.
Do you warranty your products?
All warranties on the products purchased at TriCoutyLighting are the warranties provided by the respective manufacturers.
Can you help me find replacement glass (or other part) for my fixture?
If you have a fixture you purchased from us that needs replacement parts, we’ll be glad to help. Otherwise, we don’t typically deal in replacement parts.
RETURNS/DAMAGED SHIPMENTS
What is your return policy?
All returns must be authorized in advance by TriCountylighting and must have a valid issued Returned Goods Authorization (RGA) number before being returned. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued. Returns made outside of our stated policy are subject to additional shipping and restocking fees depending on the supplier and situation.
Damaged or defective items: We will replace any defective or damaged item or wrong item received, if you notify us within 21 days of receipt of the item. If you choose to return a defective, damaged or misshiped item without providing us the opportunity to replace it, a $50 shipping and handling cost will be applied, along with any additional expidited shipping charges or residential delivery fees incurred on your behalf, and a 30% restocking fee may apply to your return.
All other returns: Merchandise may be returned up to 21 days from the date of receiving the order for a refund, less shipping and handling costs will be applied, along with any additional expidited shipping charges or residential delivery fees incurred on your behalf, and a 30% restocking fee. Please see more details to the restocking fee policy further down.
Refunds will only be issued under the following conditions:
1. The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
2. Merchandise must not have been installed or altered in any way.
3. Merchandise must be return shipped at customer’s expense.
4. Return requests must be made in writing
5. No returns will be allowed for Discount or Clearance products, except for damaged or defective shipments.
6. No returns on bulb or part orders
7. No returns on custom ordered products
All items that were delivered to Tri County Lighting more than 21 days ago are considered FINAL sales and are not eligible for return or replacement.