LOW PRICE GUARANTEE
How does it work? Well, once we are able to verify the competitor price, we will not only match the competitor but we will beat their price by giving you the price difference plus 10% of that difference. For instance, if we are selling a product for $200 and you find it elsewhere for $180, your price with LunaWarehouse will be $178 (the difference which is $20 + 10% of that difference which equals $2, for a total of $22 OFF our Incentive Program price). Take a look at the calculation above and do the math for yourself to check out what you could be saving! To take advantage of this promotion give us a call at 866-241-9895 or use our Live Chat! This promotion also applies to all lines on our site!
If you find a lower competitor price anywhere else on the Internet, on a new identical item, just show us the lower price when you buy the item at Lunawarehouse.com or within 14 days of your Lunawarehouse.com purchase and we'll give you 110% of the price difference!
How to claim the Low Price Guarantee
- You will need to provide proof in the form of a screen shot or a live link for the final price of the product. The screen shot must identify the total purchase price including shipping and tax.
- You can present your proof by calling 1-866-241-9895 or by using our chat. Once you have made the inquiry, our customer service will provide you a fax number or email to send your low-price-guarantee proof.
- Our 14-day 110% price-match guarantee applies to all products sold on our website. The item must be in stock and available for purchase at a lower price from a company located in the United States and who is authorized by the manufacturer to sell the product. This also excludes any auction type websites, e.g., eBay.com, Amazon.com, Jet.com, Overstock.com, Internet Auction, wholesale or Factory Direct type internet sites, webstores123.com, homecenter.com and novalighting.com.
- The item must be identical.
- Order Value must be at least $200 to qualify.
- Clearance and closeout items are excluded from this guarantee. Any product marked with a Sale tag on our site may be a clearance item and potentially not eligible for our 110% guarantee. If you find a Sale item for a lower price, please give us a call so that we may check with the manufacturer for closeout/clearance status.
- Competitor coupons cannot be combined with our 110% guarantee. The 110% guarantee is offered on competitors published pricing only.
- Low Price Guarantee does not apply to quotes given by brick and mortar or department stores.
Frequently Asked Questions
- How does the calculation work?
Once we are able to verify the competitor price, we will provide you a refund for the price difference plus 10% of that difference. For instance, if we are selling a product for $200 and you find it elsewhere for $180, we would owe you $22 (the difference, or $20 + 10% of that difference, or $2 for a total of $22 back to you). If you want to take advantage of this promotion give us a call at 866-241-9895 or use our Live Chat!
- Can I price match your products against products I have seen at a store or exhibition?
Unfortunately, no. Lunawarehouse.com only price matches against prices found on competitor's websites.
- Does the product have to be the same or can it come from a different brand for example?
No, the item must be identical. For example, it must be from the same brand and have the same U.S. manufacturer's warranty. It must also have the same model number and contain the same components.
- Do I have to quote just the price of the product?
Shipping and handling charges must be included. Proof of our competitor's shipping and handling charges MUST be supplied and displayed on their website. We will not call and confirm shipping and handling charges. Introductory offers, coupons and promotional codes cannot be included.
- How do I present proof of a lower price to Lunawarehouse.com?
Proof of the total purchase price must be verified by Lunawarehouse.com. Please call 1-866 241 9895 or email us and include the website domain name and item number if our competitor is using a different item number to our own.
- Are there any excluded manufacturers or items from the price match?
Certain manufacturers and items may be excluded from the price match guarantee at times. This may be due to several factors including pricing agreements with manufacturers. Lunawarehouse.com will not price match a product that will result in a violation of an authorized retailer price agreement set by the manufacturer.
- How long will it take you to adjust my price or refund the difference to my credit card or PayPal?
We will do our utmost to respond within 24 hours.
- Sounds great! Anything else I should know?
Sure! While we price match almost anything, we cannot price match items sold at special events such as grand openings, anniversary or liquidation sales. We also cannot price match discontinued items, refurbished items or items sold on internet auction sites or the internet sites of big box stores such as Home Depot or Lowes.
For more information or a price match call 1-866 241 9895 or email us.