Guaranteed Delivery in 5 Business Days or You Get $50 Back!
We guarantee delivery of this line in 5 Business Days or less for orders over $200. We will issue you a $50 credit off your order if we do not meet our 5 Business Day goal.
The 5 Business Day Delivery Guarantee applies only to shipments within the continental United States (Hawaii and Alaska are excluded from the guarantee). 5 Business Days Delivery Guarantee is calculated based upon a 10:00am PST order cut-off. All orders placed after 10:00am are considered placed the following business day for calculation purposes. For example, an order placed on the 1st of the month at 10:30am would be guaranteed to arrive on the 9th of the month and an order placed at 9:30am on the 1st of the month would be guaranteed to arrive on the 8th of the month. If an order is placed after 10:00am on a Friday or over the weekend, the 5 Business Days Delivery Guarantee is calculated from the following Monday. Holidays are not counted as a business day.
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How to Claim Credit
To claim your credit, please call or send us an email. You can find our Customer Service number and email address below:
Toll Free: 1.866.241.9895
Email us: email@example.com
Please provide your order number or the full name your order was placed under when calling or emailing us and we will issue your credit after reviewing the order delivery details. Your credit will be refunded via the same payment method you used to make your purchase. Please allow 24 hours after submitting your claim for processing.
Quick Delivery only applies on standard lamping options and standard product configurations.
The credit is offered on a per order basis, not per item. Only one credit will be issued per order.
If your product happens to be on back-order we will notify you of the back order status. On all back-order items you will have the opportunity to cancel or change your order as long as you notify us prior to shipment. Back ordered products are not eligible for the Quick Delivery credit.
Order shipped via Truck are not eligible for the Quick Delivery Credit.
We are unable to guarantee 5 Business Days Delivery on Canadian orders or orders shipping to Alaska or Hawaii.
LunaWarehouse will not be responsible for delays due to extreme weather conditions or delays with UPS or FedEx.